complaint·May 29, 2025

Allegation: Staff are stealing residents' personal belongings . The complaint alleges that staff at Glen Park in Long Beach have stolen residents' jewelry and paintings and have stolen other residents' belongings. On February 5, 2025, between 11:00 AM and 12:00 PM, LPA Richard conducted interviews with four staff members #1-4 (S1-S4). All four staff members denied the allegation. They explained that each resident has a key, and if a resident is not in their room, the staff are not permitted to enter, except to clean the resident's room. Additionally, they emphasized that the facility ensures the protection of all residents' belongings, and no residents have ever complained to them about missing jewelry or other items from their rooms. On February 5, 2025, between 12:00 PM and 2:00 PM, LPA Richard interviewed seven residents #1-7 (R1-R7). 6 out of 7 residents denied that any staff member had ever stolen their personal belongings. They indicated that each resident has a key to their room and can lock it when they are not present. Additionally, they mentioned that staff typically knocked before entering their rooms. On April 9, 2025, the Licensing Program Analyst (LPA) interviewed Witness 1 (W1). W1 reported that Resident #1 (R1) mentioned to them that some items were missing from R1's room three years ago, during the tenure of a different Executive Director. However, W1 could not specify what items were missing, who among the staff might have taken them, or the exact date of the incident. Reports continued LIC9099-C W1 also indicated that a resident was responsible for the theft and returned the items to R1 when confronted. On February 5, 2025, LPA Richard reviewed various documents related to R1, including the Safeguard of Valuables/Property form dated April 25, 2017. This document indicated that all items listed as missing were found in R1's room. LPA also reviewed the Theft/Loss Policy, which states that any lost or stolen property valued at $25 or more must be documented on an Unusual Incident Form within 72 hours of discovery. Any property valued at $100 or more must be reported to the Police. LPA did not find any Theft/Loss documents filed in the facility by R1. Based on the information gathered, interviews, and record reviews, there is not enough evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is unsubstantiated.