complaint·February 25, 2026

Review of Personnel Report revealed four housekeepers of which two – four housekeepers are working on the same day. Review of facility housekeeping daily task lists revealed staff are to restock towels, toilet paper and take out trash, daily . It also revealed staff are to sweep under the bed, mop, and vacuum floors including the bathroom, dust, disinfect, clean toilets and sinks, and check for pest control. The facility is divided into three zones and R1 lives in zone two. Seven out of eight resident interviews (R1 – R7, R9) indicated housekeeping services are provided daily or every other day. Seven out of seven staff interviews (S1 – S4, S7 - S9) indicated housekeeping services are provided daily or every other day. S2, S4, and S9 indicated R1 does not like S2 to clean R1’s room. S7 indicated R1 likes particular people to clean R1’s room. S1/The Administrator Assistant indicated another housekeeper will clean R1’s room when S2 is working in zone two. S1 indicated R1 will complain that no one has cleaned R1’s room even after S1 sent a staff member or S3 to the room. LPA observed resident rooms (219 - 222, 226 – 228) to be clean and observed housekeepers cleaning. LPA observed R1’s room to be clean. Regarding the allegation, “Resident is not provided with proper housekeeping services,” based on record reviews, interviews, and observations, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated. No deficiencies cited. An exit interview was conducted and a copy of this report was provided to Administrator Assistant Catherine Espino Dacara.