Complaint·May 13, 2026

INVESTIGATION REVEALED THE FOLLOWING: Allegation #1: Staff does not treat resident with dignity or respect. Allegation #2: Staff does not accord resident privacy in the restroom. The complaint alleges that the staff does not treat Resident #1 (R1) with the dignity, respect, and privacy (R1) deserve while in care. Reports indicate that staff members, specifically Staff #5 (S5) and Staff #6 (S6), harassed (R1) by yelling profanities at them in front of other residents during an incident. Furthermore, there are concerns about (R1's) privacy being violated by Staff #7 (S7), who entered (R1's) room while (R1) was in the bathroom, failing to provide adequate privacy. It has also been reported that (S7) spoke harshly about (R1) in (S7's) native language. These concerns have been brought to the management's attention, but no action has been taken to address the behavior. No additional details regarding this matter are provided. Resident #1 (R1) was admitted to Glen Park in Long Beach on October 25, 2022, based on the facility’s Admissions Agreement (dated 08/01/24). (R1) is responsible for self-admission to this facility. On May 11, 2026, and May 12, 2026, between 11:20 AM and 03:40 PM, the Department interviewed resident members identified as Resident #1 through Resident #10 (R1-R10). Nine (9) out of the ten (10) residents could not support both claims. (R2-R10) were complimentary of all staff, including Staff #5 (S5), Staff #6 (S6), and Staff #7 (S7). All of them stated that they are treated with dignity and respect; no employee has ever addressed them disrespectfully. Furthermore, the staff honors residents' privacy by announcing their arrival before entering a resident's room and will only enter with the resident's permission. (R1) had concerns about how (S5), (S6), and (S7) addressed (R1) during recent incidents on March 28, 2026, and April 15, 2026. In both occurrences, (R1)’s rights were breached when (S5), (S6), and (S7) displayed disrespectful behavior and used offensive language while making derogatory remarks about (R1). (R1) claims that these concerns were raised with management, but notes that no action has been taken. On May 11, 2026, May 12, 2026, and May 13, 2026, between 09:45 AM and 3:59 PM, the Department interviewed staff members identified as Staff #1 through Staff #7 (S1-S7). Seven (7) out of seven (7) staff members could not validate this claim. Staff #5 (S5), Staff #6 (S6), and Staff #7(S7) all denied the allegations of violating (R1’s) rights, asserting that they never made any derogatory remarks to (R1). (Evaluation Report continues LIC 9099-C) They indicated that (R1) has exceptionally high expectations and is resistant to receiving guidance from any staff. This often leads to a shift from positive interactions to negative ones. Staff #7 (S7) specifically stated that the claim regarding (R1) intruding on privacy rights is false; the incident never occurred. Staff #3 (S3) indicated that management has implemented proactive steps regarding the incidents that occurred on March 28, 2026, and April 15, 2026. An internal inquiry was conducted, including analysis of surveillance footage from March 28, 2026. The inquiry found insufficient evidence to ascertain whether the staff had infringed on (R1’s) rights. A review of (R1’s) Admission Agreement (dated 08/01/24), Physicians Report LIC 602A (dated 07/27/23), and Resident Appraisal LIC 603A (dated 03/10/26), and Personal Rights LIC 613 (dated 08/01/24) revealed (R1's) medical diagnosis profoundly impacts (R1’s) thought processes and belief system, intricately shaping (R1) perspective and understanding. Further review of Internal Staff Incident Report (dated 03/30/26), Internal Resident Incident Repot (dated 03/28/26 and 04/15/26) confirmed that the facility had conduced internal investigation on both incidents. Additional review of (R1’s) Medication Orders (dated 05/12/26) (R1) is prescribed (18) medications and (9) out of the (18) have side effects of inducing manic symptoms, depression, fatigue, and disturbance (ref National Institute of Health). During the visit on May 11, 2026 through May 13, 2026, the Department identified that the facility promotes the rights and safety of its residents. Posters outlining Resident Rights, Personal Rights, and the California Residential Care Facilities for the Elderly Complaint Poster were displayed prominently throughout the facility. Based on the information gathered, there is not enough evidence to support the allegations mentioned above. Based on the information collected from the facility inspection, observations, interviews, and records analysis, the Department found no evidence to support the above allegations. The allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore, the allegations are Unsubstantiated . Exit interview conducted with Executive Director CATHERINE DACARA, and a copy of this report was provided.