complaint·June 13, 2023

Interviews show that R1 is changed at least 3 times a day and does not request staff for further diaper changes. File review does not specify how many diaper changes a resident may receive but does show R1 requires assistance with toileting needs. R1 confirmed they do not ask for more diaper change throughout the day than the amount of times they are already assisted for. LPA did not observe odor of urine in the facility. Based on interviews, file review and observations; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED. In regards to the allegation "Resident is being charged for supplies not agreed upon in the Admission Agreement" it is alleged that the facility charges R1 for items that were not agreed upon during admission. (4) of (4) Staff interviewed denied the allegation. (4) of (4) Residents interviewed could not corroborate the allegation. Interview with S1 states that residents are informed that diapers are part of incontinence care and are charged separately from basic needs and services. Everyone who is admitted to the facility understands this and responsible parties are also aware of it. This means that if at some point , residents prefer diapers or needs incontinence care, they can pay for them personally and staff will assist with changing as part of their toileting needs but they are not provided by the facility unless agreed upon admission. Interview with AR1 confirms this information. Review of R1's file does not show that they are receiving incontinence care and paying for diapers as part of their agreement. R1 confirmed that they have a preference of specific diapers and pads separate from the ones provided by the facility and so R1 purchases those themselves. Based on interviews, file review and observations; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED. Exit Interview conducted and a copy of this report was provided.