complaint·June 3, 2022

the care and supervision the facility is providing, no concerns regarding abuse. W1 has not seen an eviction notice for R1. Regarding allegation Staff yelled at resident. On 6/3/2022 LPA Cardenas interviewed S1-S3 who indicate that residents haven’t complained about staff yelling at them, nor has staff witnessed other staff yelling at residents. On 6/03/22 LPA Cardenas interviewed residents; R2-R4 indicate staff don’t yell at them. R5 likes the facility, no other comments nor complaints. Regarding allegation Facility assigned resident a physician without resident's consent. On 6/3/22 LPA Reviewed R1 care plan- “discussed facility contract regarding need to have a doctor to check in as often as needed.” Per psych notes resident was seen, chart reviewed, care plan discussed with staff. Resident presents paranoid, guarded delusional, restless, and intervalley pre-occupied. Residents is paranoid that food is being poisoned. Resident has poor insight to illness. Per Personnel progress notes dated 11/4/21; There has been a change of MD services per resident refusal to see Dr. Peck. Per family instructions another MD has been assigned. On 6/03/22 LPA Cardenas interviewed S1-S3 who indicate residents have the option to choose their own physician, however, there is also a facility doctor available if needed. Facility Dr. Peck provided medical services to R1 since admission through 03/20/21, R1 refused to continue seeing him and accused Dr. Peck of looking at resident the wrong way. S2 indicates that R6 is not at the facility because resident is at physician of choice. Facility doesn’t force physicians on residents. On 6/3/22 LPA Cardenas interviewed residents R2 and R3 indicate they have the option to choose their own doctor. R4 didn’t answer question. Regarding allegation Resident is being retaliated against. On 6/3/2022 LPA Cardenas interviewed S1-S3 who indicate that residents haven’t complained about feeling retaliated against by staff. On 6/03/22 LPA Cardenas interviewed residents; R2-R4 who indicate they haven’t felt retaliated against. Regarding allegation Resident feels threatened by staff. On 6/3/2022 LPA Cardenas interviewed S1-S3 who indicate that residents haven’t complained about staff threatening them, nor has staff witnessed other staff threatening residents. On 6/03/22 LPA Cardenas interviewed residents; R2-R4 indicate staff have not threatened them. Regarding allegation Illegal eviction. On 6/3/2022 LPA Cardenas interviewed S1 who indicates that none of the residents have been issued an eviction notice at this time. Facility would like to avoid an eviction and is working with R1s family to ensure resident receives appropriate medical care due to R1s continued refusal. Based on LPA’s interviews and record reviews, LPA did not find sufficient evidence to support the allegations, Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. An exit interview was conducted. A copy of the report to be provided to facility representative .