Complaint·May 9, 2024

During interviews with the residents, one (1) out of ten (10) residents interviewed stated that they have been uncomfortable by the homeless at the facility. This resident stated that about a week ago a homeless individual began came from the ICF building area of the facility and began following the resident, who then proceeded to retreat into the main lobby of the facility due to being uncomfortable. One (1) other resident stated that they have witnessed homeless people staying in the ICF building, however they also indicated that they have not come to the main building on the facility campus. During interviews with the staff, all indicated that homeless have been entering the abandoned ICF building by cutting through the fencing. One staff stated that the ICF building is abandoned and therefore no longer part of the facility campus, however it is true that homeless people have been coming into the campus through fencing next to the ICF building as well as along the back lot of the facility which is connected to the Santa Ana 101 Freeway. This staff further explained that the fencing along the highway belongs to Caltrans, and that they routinely fix the fencing however the homeless continue to cut new holes through the fences. Another staff interviewed stated that they call police whenever a homeless is spotted on the campus, and that they have been advised by other staff to not confront the homeless alone because they may potentially have weapons on them. During the physical plant walk through, LPA observed that there were multiple holes cut into the fencing along the ICF building, as well the fencing along the 101 freeway through which homeless have been coming into the facility campus. LPA also observed that there were rooms along the basement of the facility that had been broken into by the vagrants to use as rooms to sleep in, and found mattresses inside these rooms as well. LPA also observed that there were shards of broken glass along the floor of the main campus of the facility next to the ICF building, which were part of the windows of the ICF building that the vagrants have broken while squatting in the building. The building has graffiti on several walls and broken windows which LPA took a picture of. Additionally, according to the facility sketch obtained by the administrator, the ICF building is still listed as one of the buildings of the facility. In regards to the allegation that the "Facility is in disrepair," it is alleged that the homeless individuals who have been entering the facility have been stealing the copper wiring from the ICF building as well as from the main back up power generator from the facility as well, as wall as the phone and fax lines which has caused some of the resident phones to not work. During interviews with the residents, two (2) out of ten (10) residents confirmed that their phones were not operational. During interviews with the staff, four (4) out of four (4) corroborated the allegation that the wiring in the facility has been tampered with. One resident interviewed stated that the phone in her room has not been working for one (1) to two (2) weeks and that it has been very annoying for them. One staff explained that the homeless individuals who have been entering the facility have been stealing the copper wiring from the abandoned ICF building as well as other materials from the building to sell for money. Another staff stated that they have tampered with the AT&T phone box, which has caused disruptions to the phone service for several residents as well as the fax lines for the facility. During the physical plant walk through, LPA observed that the backup power generator the facility has been completely stripped of most of its components, and is therefore not operational at the moment. It has additionally been proven that the fax lines of the facility have not worked for a period of time. Based on LPAs interviews conducted with the clients and staff, the preponderance of evidence standard has been met for the above allegation, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations Title 22, Division 6, Chapter 8 are being cited on the attached LIC9099D. Exit interview held and a copy of the report and appeal rights were provided.