Complaint·September 12, 2024

Allegation: Licensee does not ensure that residents are provided with a comfortable environment while in care. It was alleged that the residents cannot eat comfortably because facility had failed to provide adequate air conditioning and the residents are suffering tremendous heat in the dining room. LPA interviewed 12 residents and 10 out of 12 residents reported the air conditioner in the dining room was not working and the temperature was very high in the dining room. Interviewed residents stated that there are 2 portable A/C units were installed in the dining room couple of days ago but was not enough to maintain a comfortable temperature. Interviewed Administrator and staff admitted that dining room was very hot when it was extreme hot a week ago. Interviewed Administrator stated that the dining room temperature was suitable and comfortable up until recent heat wave on 09/05/24. To which they coordinated the portable AC units to be installed. Also stated more AC units will be installed in the dining room. Interviewed S2 stated that 4 AC units were provided, which had no effect in the kitchen and dining room. Allegation: Facility is in disrepair. It was alleged that the air conditioner in the dining room has not been working for the past 6 months. During visit, LPA toured the physical plant along with S1 and observed that the AC unit is missing from the cage in the back of facility. Interviewed Administrator and staff stated that about 6 mounts ago AC unit was stolen. Interviewed Administrator stated that facility was faced with theft due to trespassers who vandalized the building. Administrator stated that they communicated with the home office and construction team to look for alternative measures such as adding wrought iron gates to the back end of the property as well to better secure. The AC unit to be manufactured and once in placed they need to cage it off with the wrought iron to prevent future damage and theft. However A/C unit was stolen about 6 mouths ago and until today was not replaced / restored Based on interviews conducted and observations, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Deficiencies are cited. See LIC9099D. An exit interview was conducted with Administrator and the copy of this report and appeal right were provided.