Complaint·February 4, 2025

In regard to the allegation” Staff are not following proper infection control protocols with residents in care”, it is alleged that residents are having stomach problems resulting in massive diarrhea problems. During interviews with residents all nine (9) stated they had contracted the stomach vires although some residents stated they did hear it was going around. During interviews with staff, it was reported that the 3 rd floor did have a stomach bug going around and that signs were posted and that PPE supplies were being used. All staff stated they were following Infection Control protocol. In regard to the allegation “Licensee is not ensuring that the facility is kept free from bed bugs”, it is alleged that the 3 rd floor has bed bugs. During interviews with residents seven (7) out of the nine (9) stated they have not heard of any problems of bed bugs at the facility. R4 stated that they only heard about it but had no problems. During interviews with staff, it was discovered that a resident on the 3 rd floor did bring in bed bugs but they facility had Ecolab come in and spay. Administrator stated that it was a is isolated incident and that it did not spread to any other rooms. In regard to the allegation “Facility is in disrepair”, it is alleged that elevators are non-functioning at certain times, no hot water, or heaters in multiple rooms. During interviews with residents seven (7) out of nine (9) residents stated there are problems with the elevators at times. All nine (9) residents stated there is hot water and working heaters in their bedrooms. During interviews with staff all stated that elevators are old, but they always have at least one elevator working. Administrator stated anytime an elevator does not work they call for repair. LPA was provided monthly maintenance receipts along with repair orders. In regard to the allegation “Licensee does not ensure facility serves food of good quality and quantity to residents in care”, it is alleged that food is always the same and that the portions are small. During interviews with residents seven (7) out of nine (9) stated there was enough food and their offered a different variety. R8 stated they try to cook Japanese food, but it could be better and that they could always ask for seconds if they are still hungry. During interview with staff five (5) out of the six (6) stated there is enough food and a variety of it. S6 stated they go by the recommended serving amount, but residents can always ask for more if they are still hungry. SEE LIC 9099C In regard to the allegation “Facility is not adhering to resident(s)' Admission Agreement”, it is alleged that residents were moved from 1 st floor to another room and rent prices increased. During interviews with residents eight (8) out of nine (9) residents stated they had not moved rooms. R7 stated they did move from 1 st floor to 4 th floor, but price did not change. During interviews with staff, it was discovered that 1 st floor was under remodeling and 1 st floor would be adding additional memory care rooms. LPA was provided with letters that were sent to eight (8) residents and family explaining the move with no additional charges. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was given to Administrator Jina Maleksarkissians.