Complaint·May 29, 2025

Regarding: Staff did not ensure hot water was available at the facility for residents in care. It is alleged, the victim hasn't had hot water for the past 4 days and therefore, wants to return back home. The investigation revealed the following: Water temperature measured by LPA revealed to be between 89.6 - 91.7 degrees F in 10 out of 14 resident bathrooms inspected, which is below the compliance range of 105 - 120 degrees F. S1-S3 corroborate the allegation. Interviews with S1-S3 indicated, water temperature is inconsistent and they are aware water is not delivered at an adequate temperature especially in the morning. S1-S3 stated, residents have complained regarding the water not being hot enough. Interviews with S4-S5 indicated, residents have complained to them regarding water not being delivered hot by their restroom's tap for several days. R1-R9 also corroborate the allegation. Interviews with R1-R9. indicated, their bathroom sinks do not deliver hot water which interferes with their showers and other personal hygiene routines. R1-R9 stated, they have brought it to the attention of staff, however, the issue persists. LPA, substantiated the allegation above based on the evidence obtained during this investigation. A finding of substantiated means the allegation is valid because the evidence meets the preponderance of the evidence standard. LPA cited the deficiency below per California Code of Regulations (CCR) Title 22. ***See LIC 9099-D An exit interview was conducted with Dennis Robeniol, Executive Director. A hard copy of the report and Appeal Rights were provided at the time of visit.