complaint·April 21, 2021

LPA interviewed four residents and three residents reported R1 was always bullied, harassed, cursed and intimidated other residents. The residents reported the staff tried to interrupt but R1 was very aggressive and no one was able to stop her. LPA interviewed five staff and four staff and reported R1 was always aggressive and argumentative to other residents. The staff reported they interfered every time R1 was being mean or cursed to other residents and even called police sometimes but R1 was very strong and continued to do it without following any instruction from staff. Based on the information obtained, the allegation is unsubstantiated. Regarding the allegation#2 “Administrator is not present for a sufficient amount of time.” LPA interviewed four residents, and all reported that they see the administrator in the facility from Monday through Friday. LPA interviewed five staff, and all denied the allegation and reported they may not see her due to the work schedule, but the administrator does answer her calls every time if needed. LPA also attempted to contact the administrator in the facility at a different period. the administrator was able to answer calls each time when LPA called. Based on the information obtained, the allegation is unsubstantiated. Regarding allegation#3 "Staff allows resident to sleep in the hallway.” LPA interviewed R1 and R1 reported it is her desire to sleep in the hallway because she can get more air while sleeping in the hallway. The air conditioning in her room was very unstable. LPA interviewed four residents and two residents reported R1 was sleeping in the hallway before. LPA interviewed five staff and four staff reported R1 was sleeping in the hallway for a long period of time. Staff tried to encourage R1 to go back to her room and sleep but R1’s room was full of stuff and her door was not even able to open. Administrator reported R1 is a hoarder and no staff can get into her room and assist her to clean. The administrator also brought R1 a new bed and eleven containers and assisted her to organize her room but R1 refused. Administrator also worked with R1’s case manager to find a place for R1 but R1 was refused to move. Based on the information obtained, the allegation is unsubstantiated. Regarding the allegation#4 “Resident's room in not properly maintained.” LPA interviewed four residents, and all denied the allegation and stated resident’s room are clean and staff cleans every day and changes their linen weekly. LPA interviewed five staff and four staff stated residents’ rooms are maintained but some of the residents are more dirty than others and they cannot go to the bathroom and they do it on the bed and smelled sometimes, but staff usually would clean and change the bedsheet right away. Based on the information obtained, the allegation is unsubstantiated. Based on statements and interviews conducted with residents and staff and there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore all the allegations are UNSUBSTANTIATED. A telephonic exit interview was conducted with Administrator Rosalie Sandoval. A hard copy of the report was emailed. Staff was instructed to sign the LIC 9099 reports and return to LPA. They have too many bed bugs and roaches where are in the bathroom and bedroom and they were climbing on the wall and the bed. LPA interviewed five staff and four staff reported that they have seen roaches and bed bugs in the facility recently. Staff reported the roaches are huge and they were in the kitchen and by the wall and bed bugs are little bit here and there. LPA also talked to the pest control company and reported the facility does have roaches and bed bugs here and there, although it’s been stabilized, and facility does have monthly maintenance services. Based on the interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED California Code of Regulations, Title 22, Division 6 and Chapter 8 was cited. See LIC 9099D. A telephonic exit interview was conducted with the Administrator Rosalie Sandoval and a hard copy was provided via email for signature.