complaint·May 2, 2024

Regarding allegation: Facility staff interfering with resident's right to have visitors. LPA Wesley interviewed 6 residents who indicated that the staff never interferes with their visitors if they were to visit. In regards to resident #1 he had a visitor that came to the facility drunk and aggressive towards staff and residents, they asked him to leave because he was posing a risk to residents in the RCFE, Other than that, the staff have never interfered with the residents rights to have visitors. Regarding allegation: Facility staff speak inappropriately to residents. LPA Wesley interviewed 6 residents who said the staff does not speak to them inappropriately. LPA Wesley interviewed the staff and they said they never speak inappropriately to residents. Regarding allegation: Facility staff allow resident to drink from a cup with a roach in it. LPA Wesley interviewed 6 residents who said they have never received food or drink with a roach in it. One resident said he have never seen a roach in the facility. The Executive director said the facility receives extermination from an outside source and from the facility maintenance person, and they have never served anyone a drink or food with a roach in it. Regarding allegation: Facility staff left resident on the floor for several hours. LPA interviewed 6 residents who said the staff never left them unattended or on the floor for several hours. One of the residents said he is a fall risk and they have never left him unattended on the floor for several hours. In regards to resident #2 he had fallen at 3:30 am and called for staff and they came to got him off the floor. He is high functioning and can be heard if he screamed for help, resident #2 also has a cellphone and calls 911 when he needs immediate medical attention that the facility can't provide. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. A copy of the LIC 9099, LIC 9099C was given during the exit interview.