complaint·May 14, 2024

The investigation reveals the following: Regarding “Staff threaten resident”. It is alleged that the staff threaten the residents. The Administrator denied the allegation stating they have never threatened the residents. 2 out of 2 staff denied the allegations stating they have never threatened the residents. 5 out of 5 residents denied the allegation stating staff has never threaten them or they have never witness other residents being threatened by staff. Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted with the Administrator Rosalie Sandoval and a copy of this record provided. The investigation reveals the following: Regarding “Staff punched resident”. It is alleged that staff#1(S1) punched resident#6(R6). The Administrator denied the allegation stating R6 is not a resident at the facility and confirmed that none of the staff have ever physically assaulted a resident. 2 out of 2 staff denied the allegations stating they have never physically assaulted the residents. 5 out of 5 residents denied the allegation stating they were never assaulted or witness other residents being assaulted by staff. LPA reviewed resident roster and observed R6 do not live at the facility. LPA also reviewed S1’s files and did not observe disciplinary actions. Based on the information gathered during this visit, the allegation is deemed UNFOUNDED. A finding of UNFOUNDED means that the allegation is either false, could not have happened, and/or is without a reasonable basis. Exit interview conducted with the Administrator Rosalie Sandoval and a copy of this record provided.