complaint·April 5, 2021

Staff reported that they usually have two staff for night shift, and they will rotate to conduct the room check every two hours. LPA also reviewed the log sheet for room check which staff conducted the room check every two hours for residents. LPA also reviewed the incident report for R2, there’s no direct witness to R2’s fall. Allegation#2 “Staff failed to meet residents' care needs.” Based on the interview with residents and they all reported staff can meet their care needs and they are nice to them. All staff reported they never heard any complaints from residents regarding the allegation. And they always tried their best to meet the residents needs and provide help when residents needed. Allegation#3 “Staff member interrupts resident's sleep.” LPA interviewed three residents and two of the residents reported they had never seen any staff members slept at night and no staff member were snored at night and interrupt residents' sleep. LPA interviewed three staff and all staff denied the allegation and stated they had never seen any staff slept and snored during the night shift and interrupted residents’ sleep. Administrator reported staff only rest during their break time but not during their work. Based on statements and interviews conducted with residents and staff and there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore all the allegations are UNSUBSTANTIATED. A telephonic exit interview was conducted with Administrator Rosalie Sandoval. A hard copy of the report was emailed. Staff was instructed to sign the LIC 9099 reports and return to LPA.