Complaint·July 30, 2025

Regarding the Allegation : Residents’ needs are not being met. This complaint alleged that staff are not taking care of R1 wounds and needs. LPA Calderon toured the facility and did not witness any negative interactions between staff and residents. LPA Calderon noted the facility was clean. R1 took LPA Calderon to bathroom 1 to inspect as R1 believes the shower is for children. LPA Calderon did not notice any issues with the bathroom and the shower worked properly. Records review indicate the following: The Physician report indicates that R1 is aggressive with staff and has cognitive issues. The Needs and Service plan indicates that R1 can communicate R1 needs and is not conserved. The Incident reports indicate that R1 refuses to take a shower, change R1 clothes, or allow staff to take care of R1 leg wounds. The incident reports indicate that R1 refuses to be taken to the hospital or treat R1 left leg. R1 refuses to be seen by a doctor and will not go to the hospital for evaluation. Interviews indicate the following: 4 out of 4 staff deny the allegation. W1 indicates that R1 refuses to shower or change R1 clothes. W1 indicates that R1 refuses to be seen by a doctor or be taken to the hospital. R1 indicates that R1 does not need any help from staff and R1 does not need to be taken to the hospital for any reason. R1 indicates that R1 does not have any wounds and does not need to take a shower. R1 indicates that the facility provides meals and medication. 2 out of 3 residents deny the allegation. 4 out of 5 residents could not answer any questions. Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “Residents needs are not being met” is found to be UNSUBSTANTIATED. No deficiencies cited during today's visit. An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Angelique Gradney (S1).