complaint·May 17, 2021

During interviews, reporting party (RP) stated that since her mother R3 moved into the facility she has not been able to talk to her due to various excuses that she is not available to talk. The administrator stated that family members can call either her cell phone or the facility landline to talk to residents. She stated that R3 moved out of the facility on 12/22/20 because the responsible party wanted to move her to a different facility and that is why family members were not able to reach the resident. The administrator stated that residents can have cell phones except those with dementia who can communicate with family using the land line. S1 and S2 stated that family members of residents call often and use either the landline or administrator cell phone. R1, R4, R5, R6, R7, and R8 stated that their family members call her them often and they reach them on the facility telephone. R1, R4, R7, and R8 stated that they have a personal cell that they use but family can also reach them on the landline. All residents interviewed stated that their family has not had trouble reaching them. LPA confirmed the facility land line phone number and observed that it was in working order. The admissions agreement also states that residents have private telephone service and that facility encourages regular communication with family. A review of the facility discharge papers shows that R3 moved out on 12/22/20. Based upon physical plant observation, interviews conducted, and documents reviewed, the findings indicate although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are Unsubstantiated. An exit interview was conducted with Administrator Eunice Kim and a hard copy of the report was provided.