complaint·July 12, 2021

The investigation revealed the following: Regarding allegation: Staff unlawfully evicted a resident. It is alleged resident #1(R1) was kicked out due to their inability to care for the elderly with dementia. On 7/12/21 LPA Flores reviewed R1's file and observed an admission agreement signed on 12/8/21. R1's physician report dated 12/11/20. R1's file contained a letter with effective date 12/22/21 and states "note: Federal regulations require that your transfer or discharge be made for one of the following reasons: the transfer to discharge is appropriate because she wants to move to another place." which does not state any of the elements of an eviction letter or state that facility is requesting resident to move out. R1 moved out on 12/22/20 according to the administrator by R1 family representative's choice. LPA reviewed text messages between R1's representative and administrator and found no evidence of facility requesting R1 to move out of the facility. Based on LPA's file review and interviews, conducted the preponderance of evidence standard has been met, therefore the above allegation(s) are found UNSUBSTANTIATED. Regarding allegation: Staff did not issue a refund . It is alleged facility i s not willing to refund the 2 weeks of prepaid room & board fee. On 7/12/21 LPA Flores reviewed R1's file and observed an admission agreement signed on 12/8/21 and the agree monthly fee is $1069.72. R1 resided at the facility for 14 days, according to administrator the amount for the 14 days totaled and was charge $499.20 and additional charges for an amount of $35.05. Facility provided R1's responsible party a check for the amount of $499.64 dated 12/24/20. Admissions agreement signed and dated on 12/8/20 by responsible party states on section 8 Refund conditions states "other than this, regardless of the condition, the monthly fee paid in any given month will not be refunded." Based on LPA's file review and interviews, conducted the preponderance of evidence standard has been met, therefore the above allegation(s) are found UNSUBSTANTIATED Exit interview was conducted with Kim Jung administrator and a copy of this report was provided.