complaint·March 9, 2023

R-1 only resided at the facility for a few days and allowed them entry inside the home. Although the facility did not document the dates and times in which R-1's family visited, the administrator showed text messages with the family members allowing them to come to the facility. LPA interviewed R-1's family member who indicated that the staff denied entry to the home on one of the visits and took R-1 out instead. R-1's family member also stated that due to an appointment, it was decided to take R-1 with them rather than to stay there. Administrator and staff deny turning away any visitation of family members when they are present at the front door. LPA interviewed 2 Residents and both stated they get visitors at the home. In regards to allegation - Facility staff did not safeguard resident's belongings. LPA interviewed the administrator who stated they provide most of the items to the residents, such as a bed, bedding sheets, and personal hygiene products. Administrator stated that the inventory sheet is filled out upon admission and if there are valuables brought in, they are indicated on the Resident Personal Property and Valuables form. Ms. Kim recalled R-1 only bringing in a slipper and clothing but not bedding. LPA interviewed R-1's family member who stated that after discharge, R-1's belongings were returned in addition to the bedding that was requested to be used. Based on information gathered, there is insufficient evidence to support this allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted. A copy of this report along with the appeal rights were provided to Administrator Kim.