complaint·November 17, 2023

LPA interviewed the licensee who stated she did not sign any federal express delivery this week nor received any mail via federal express. She stated she will check with staff and the mailbox again. LPA verified with legal representative that they did not receive any returned mail and confirmed that the federal express package was left at the facility’s front door on 11/14/23. Based on information gathered, the licensee did not provide the records promptly. Therefore, there is sufficient evidence to corroborate the allegation. Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Deficiency is being cited according to Title 22, Division 6 Health and Safety Code, Chapter 3.2 Residential Care Facilities for the Elderly Article 02.5 Resident's Bill of Rights. An exit interview was held. A copy of this report along with appeal rights were given to the licensee.