Complaint·April 4, 2023

The investigation revealed of the following: Allegation "Staff left the residents unattended while in care." LPA interviewed residents and they all feel safe living in the facility and the staff treated them good. LPA interviewed staff and admitted the staff did leave the residents unattended while in care. Administrator reported the facility usually have three staff work in the facility after dinner but on 03/28/23, the administrator and wife went out for dinner. S1 was the only staff on duty at that time yet she left the facility for approximately 15 minutes leaving 6 residents unattended including at least one that was bedridden. One of the residents began to bang on the window asking for help resulting in the police being called. Firefighters were called to the location and made entry through a window. Although law enforcement did not observe any injuries on the residents in placement, the caregiver was arrested when she returned to the facility for neglect/absence of supervision and will be appearing in court at a later date. Based on LPA’s interviews, and review of documentation, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D. ***An immediate Civil Penalty of $500.00 is being issued today, due to the facility staff left the residents for absence of supervision. Refer to LIC 421IM*** An exit interview conducted, a copy of the report and appeal right was provided to the administrator Seong Soo Han.