complaint·March 14, 2024

Regarding allegation- Staff leave resident in soiled condition for an extended period of time. LPA interviewed 4 out of 5 residents who indicated staff does not leave them in a soiled condition for an extended period of time. The 5th resident can not be interviewed, they cant speak and are on hospice. LPA Wesley interviewed the administrator who said resident #1 has an overactive bladder and They went without medication because they canceled their 02/26/24 appointment and the prescriptions were non refillable. Administrator also stated resident #1 enjoys staying outside in the backyard area so they can smoke and when they try to change resident #1, they'll say wait a minute, I'm not done smoking. Administrator also indicated that Resident #1 is always worried about soiling up their diapers and say I only urinated twice, and doesn't want to be changed. Regarding allegation- Staff do not treat resident with respect. LPA Wesley interviewed 4 out of 5 residents who said the staff treats them with respect, resident #3 said if they didn't, I know what to do. The 5th resident can not be interviewed, they cant speak and are on hospice. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. A copy of the LIC 9099, LIC 9099C was given during the exit interview.