complaint·June 24, 2021

Allegation: " Staff is not communicating with residents appropriately." Based on interviews conducted and records review the findings indicate there are at least 10-12 residents of Asian descent that do not speak or understand English. At least 30-40 % of the resident population is Asian and does not speak English. Only one (1) staff that works part-time speaks Cantonese/Mandarin assists with translation. In addition, all the documents provided to residents and their responsible parties are in English. Required postings such as complaint information, non-discrimination notice, and Personal Rights are not posted in any other language other than English. Staff interviews revealed that staff use body language and/or call the Asian descent residents' families when there are issues, or when the resident's have a complain. Allegation: "Licensee did not make resident’s records available to the responsible party." Based on interviews conducted and record review resident (R1) moved in on Saturday April 3, 2021. The resident's responsible party signed Admission documents on April 1, 2021. However, copies of the Admission Agreement and the Assisted Living Waiver Contract were not provided to R1's responsible party upon admission. Responsible party contacted Administrator and was suppose to pick up documents on April 19, 2021, but they were not furnished because Administrator forgot to leave the copies for pick-up. Administration staff confirmed that R1's responsible party did not receive admission document copies as required per Title 22. Based on observation, record review, and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . Deficiency is being cited according to California Code of Regulations, Title 22. See LIC 9099D. An exit interview was conducted and Plans of Correction were reviewed and developed with Resident Care Coordinator. A copy of the report and appeal rights were discussed and left with Marina Galaviz.