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Inspection visit

complaint

ROYAL VISTA SAN GABRIELLicense 198602564
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

Allegation: " Resident's room is in disrepair." Based on interviews conducted resident (R1) selected the room and reported to staff issues with the room such as broken shower head and broken lamp. Staff responded to complaints and determined the shower was not broken, but rather the shower head was a hand held shower head that hangs. The room lamps were not to the resident's liking and they were switched several times. Based on observations during the physical plant/random room inspection no disrepair was noted. None of the residents interviewed reported issues with room or facility disrepair. All staff interviewed stated that rooms are repaired prior to a resident moving in to the room. Maintenance staff and Activity staff were present the day resident (R1) moved in and conducted a room check. No room disrepair was noted. Based upon interviews conducted, and observations made the findings indicate that, although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted with Marina Galaviz. A copy of the report was issued.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468(d)Type B

    87468(d). Personal Rights. Licensees shall post the personal rights, nondiscrimination notice, and complaint information specified above in English, and, in any other language in which at least five (5) percent of the residents can only read that other language.This requirement was not met by evidence of: Based observation and interviews conducted the facility has failed to post required documents i.e. Personal Rights, complaint information, and non-discrimination notice in any other language such as Mandarin. Approximately 30 -40 % of the resident population is of Asian descent and does not speak English. This poses a potential health and safety risk.

  • 87507Type B

    87507(e). The licensee shall provide a copy of the signed and dated current admission agreement, and all subsequent signed and dated modifications, to the resident or the resident's representative, if any, immediately upon signing the admission agreement or modification. The licensee shall provide additional copies to the resident or resident’s representative upon request. Based on record review and interviews conducted the facility failed to provide R1's responsible party a copy of the admission agreement upon signing it on April 1, 2021. Resident (R1) moved in on April 3, 2021. As of April 19, 2021, responsible party had not received the copies.

FAQ · About this visit

Common questions about this visit

What happened during the June 24, 2021 inspection of ROYAL VISTA SAN GABRIEL?

This was a complaint inspection of ROYAL VISTA SAN GABRIEL on June 24, 2021. The inspection found no deficiencies and no citations were issued.

Were any citations issued to ROYAL VISTA SAN GABRIEL on June 24, 2021?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.