complaint·January 26, 2023

Allegation: Staff failed to provide access to resident's records. It is alleged that on October 22, 2020, the facility received via fax and U.S. mail a formal medical records request pertaining to resident (R1). A prior records request was sent via fax and U.S. mail on October 13, 2020, to the Skilled Nursing Facility (SNF) "Royal Vista Care Center" next door regarding R1. That request had the incorrect name and address listed, but had Royal Vista San Gabriel's correct fax number and resident (R1's) name. On both request dates aforementioned, the records were to be provided within two (2) business days as required by California Health and Safety Code 1569.269(21). Based on record review, the findings indicate that the initial request was addressed to the incorrect facility name/address/type, but was faxed to this Assisted Living facility with the correct resident's name. The SNF next door and this facility are owned by the same licensee. Therefore, have direct daily communication pertaining to administrative matters. Per former Administrator interview, Ms. Fuentes confirmed the records request was received on Oct. 13, 2020, and that they were provided to the facility's corporate office staff within 2 days. Former Resident Care Coordinator stated that the records were provided to the Administrator one (1) day later, and they were given to the corporate office staff. Both staff (S1 & S2) stated corporate staff were responsible in providing the resident records to the legal representative. Per staff interviews, the records were provided to the facility corporate office staff. However, as of October 28, 2020 the resident's records had not been provided to the legal representative. Therefore, based on document review there is sufficient evidence to corroborate the allegation. Based on interviews and information obtai ned the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . Deficiency is being cited according to Title 22, Division 6 Health and Safety Code, Chapter 3.2 Residential Care Facilities for the Elderly Article 02.5 Resident's Bill of Rights. See LIC 9099D. Exit interview was conducted with Administrator Chia Demurjian. A copy of the report and appeal rights were provided.