complaint·March 4, 2025

Allegation: Licensee does not maintain facility in good repair. The details of the complaint alleges the main elevator in the facility, the washer and dryer, and the refrigerator is currently not working. During LPA’s visit on 03/04/2025, LPA measured the following temperatures of the refrigerators and freezer on each floor, on the 8 th floor the temperatures were 38-degrees and -1-degrees, on the 7 th floor the temperatures were 35-degrees and 0-degrees, on the 6 th floor the temperatures were 40-degrees and -3-degrees, on the 5 th floor the temperatures were 34-degrees, and -4-degrees, on the 4 th floor the temperatures were 35-degrees and -1-degree, on the 3rd floor the temperatures were 36-degrees and -2-degrees, and on the 2 nd floor the temperatures were 36-degrees and -1-degree Fahrenheit. LPA observed both elevators operational, a technician from Lift Tech Elevator Services was at the facility to inspect a sound that was reported in the main elevator, and said it is fully functional and operational. During file review, LPA received and reviewed the RPLB Work Order Management and observed on 02/22/2025, a work order was submitted for the third (3 rd ) floor refrigerator that was not keeping cool and showing a temperature of 60-degrees Fahrenheit. LPA observed the status update of the work order was “Done.” LPA was notified the refrigerator was replaced with another. Additionally, The facility was unable to get the invoices for elevator maintenance and repairs from the main office, but the LPA was able to conduct an interview with the technician from elevator service company. During the visit, LPA met with a technician from Lift Tech Elevator Service, who stated they come out monthly to conduct maintenance to the elevators. Additionally, the technician stated that there have been some instances that when the elevator has gone down they had to wait for parts before they could repair it. During interviews, on 03/04/2025 between 9AM and 2PM, with Staff S1-S8, were asked if there was anything not working properly in the facility, eight (8) out of eight (8) stated the elevator does go down, but is currently working, the washer and dryers work but the dryers take a while to dry items, and refrigerators are currently working. During interviews, on 03/04/2025 at 11AM till 1:30PM, with Residents R1-R6, were asked if there was anything in the facility that is currently not operational, four (4) out of six (6) stated the main elevator goes down once in a while and the water takes a long time to get warm. During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated .