complaint·May 7, 2025

Allegation: Staff did not assist resident with care needs in a timely manner. The allegation alleges staff did not assist a resident with putting bottoms on while they were in bed and was not assisted till early morning, hours later. During the facility inspection, LPA observed Caregivers assisting residents in care. LPA observed caregivers assisting residents to the restroom, assisting with incontinence, changing clothing due to spills or accidents, escorting, grooming, and bathing. During record review, LPA received and reviewed Resident R1’s Care Plan dated 10/05/2024, that indicates R1 requires complete assistance with choice of clothing, dressing, and undressing 2 times per day, every day. Resident is unable to self-perform dressing/undressing. Additionally, LPA received and reviewed R1’s 90-Day Assessment dated 10/05/2024 and a Regency Palms Long Beach General Questions Assessment dated 05/07/2025. Both documents indicate Resident R1 “Requires completed assistance with choice of clothing, dressing, and undressing 2 times daily at 7:00 AM and 7:00 PM. During interviews with Staff S1-S11, were asked if residents who require assistance are assisted in a timely manner, eleven (11) out of eleven (11) state residents are assisted in a timely manner. During interviews with Residents R1-R8, were asked if they receive assistance in a timely manner, five (5) out of eight (8) stated staff come right away to assist. Additionally, one (1) out of eight (8) residents stated today was the first time they had to wait for an extended period of time for assistance due to a low battery in the pendant. During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated . LPA did not observe or cite any deficiencies during today's visit. An exit interview was conducted with Executive Director, Fabiola Marciano, and a copy of this report was provided.