Office review·June 6, 2025

This report supersedes report dated 05/08/2025. On 06/06/2025 at 12:00 pm, an office visit was held by the El Segundo Adult and Senior Care Regional Office. During the meeting the following people were present: Benita Yates (Regional Manager), Janae Hammond (Licensing Program Manager), Zina Brown (Licensing Program Analyst), Fabiola Marciano (Executive Director), Lisa To (Regional Director) and facility representative: Christine Hannah ( Managing Member for the Licensee ) and Sarang Tatimatla ( CRO Board Member ) to issue deficiencies identified during unrelated complaint investigation 11-AS-20250417101102. On 01/06/2025 and 04/18/2025, the Department received information indicating that video surveillance with an audio component was being used in four resident bedrooms (three shared and one private). On 04/23/2025 & 05/08/2025 the Department conducted a comprehensive review of facility operations and practices. A physical tour of the facility was conducted and the following records were obtained and reviewed: Register of Residents, Physician Reports for Residents #1 thru #7 (R1 to R7); Power of Attorney for Resident #3 & Resident # 7; Advance Health Directive for R1, and Admission Agreements for R1 to R7. Report continues on LIC 809C page . On April 22, 2025, the department reviewed the facility's plan of operation including admission agreement which the review revealed that Regency Palms Long Beach stated in the plan of operations that video surveillance wouldn't be used in residents rooms too protect privacy. Further review of the admission agreement—specifically page 6 section “miscellaneous,” item 10.9—state “due to privacy of residents, residents will not have nanny cam’s in there apartment.” Contrary to these stated policies, the Department observed, during a facility tour, signage on rooms 302, 303, 305, and 502 indicating that video surveillance was active in those rooms. Interviews were conducted with the Administrator (A1) on April 23, 2025. A1 confirmed that video surveillance devices, including audio components, were installed in four resident rooms. A1 stated that the video surveillance was installed by residents' families and that facility staff did not have access to the video recordings. A1 provided the following room-specific details: Room 302 (shared): Both R2 and R3 have video surveillance with an audio component. Room 303 (shared): R1 has video surveillance with an audio component; R4 does not. Room 305 (private): R7 has video surveillance with an audio component. Room 502 (shared): R5 has video surveillance with an audio component; R6 does not. On May 27, 2025, the Department interviewed W1, the responsible party for 1 out of 7 residents who did not have capacity. W1 stated they were not informed of any video or audio surveillance in the residents’ room and did not provide consent for its installation or use. W1 further expressed concerns about the surveillance constituting an invasion of privacy, particularly given the potential recording of confidential medical information. Report continues on LIC 809-C page. On 05/28/2025, the Department interviewed one of the seven residents. The resident denied any knowledge of the presence of video or audio surveillance in their shared room and denied giving consent for such surveillance. Based on observations, review of facility records, and interviews, the Department finds that Regency Palms Long Beach is in violation of its approved Plan of Operation and Admission Agreement by allowing video surveillance with audio capabilities in residents' bedrooms. Furthermore, the facility failed to safeguard residents’ personal rights, as required by Title 22 regulations. Specifically, 2 out of 7 residents’ right to privacy was violated due to the presence of video surveillance with an audio component capturing private conversations, including those with family members, visitors, and the Ombudsman. Deficiencies are cited under California Code of Regulations, Title 22, Division 6, Chapter 8, and are documented on the attached LIC 809-D. An exit interview was conducted with Executive Director Fabiola Marciano. A copy of this report, along with appeal rights, was provided .