complaint·February 13, 2026

Investigation revealed the following: Allegation: Staff are not releasing resident's records to their responsible party as required. Regarding the allegation, “Staff are not releasing resident's records to their responsible party as required, it is being alleged that the staff did not release Resident #1’s (R1) records to a third party with verbal consent from the Power of Attorney (POA). Record review of Provider Service Contract between LA Coast PACE, LLC and Regency Palms Senior Living (10/01/2023) revealed the facility agreed to release participants records in Article 4: Books, Records and Reports; Inspection. Review of R1’ Facility Assessment Determination Addendum (02/20/2024) revealed the facility services, PACE covered services, and daily reimbursement. Interview with W1, R1’s POA, indicated W1 provided verbal consent to the third party. W1 also indicated the facility has a contract with the third-party agency. Four out of five resident interviews (R5 – R9) were unable to confirm if the facility would release their medical records to self, family, or third parties. Regarding the allegation, “Staff are not releasing resident's records to their responsible party as required,” based on record review and interviews, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099D. An exit interview was conducted, plans of correction developed, and a copy of this report with appeal rights was provided to the Executive Director Jakini Robert.