complaint·July 13, 2022

Staff members interviewed indicated that they will observe residents when eating in the dining room to ensure that they are eating or in case they need any sort of assistance, but not in an intimidating way. 10 out of 11 residents interviewed denied the allegation. 10 out of 11 residents interviewed indicated that they feel safe at the facility and are not aware of any staff members intimidating any residents. 10 out of 11 residents interviewed indicated feeling comfortable while eating in the dining room. LPA toured the facility and dining room and did not observe any staff members attempting to intimidate any resident during the visit. Therefore there was insufficient evidence to corroborate with this allegation. Based on statements and interviews conducted with staff, residents, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.