complaint·October 10, 2023

During today’s visit LPA interviewed seven (7) Residents who shall be referred to as R4 through R10. The investigation reveals the following: Regarding "Facility has insufficient staffing to meet residents’ needs.”. It is alleged that the facility has a high turnover rate, which led to residents waiting more than an hour for food. The Executive Director at the Time (Lilit Charparyan) denied the allegation stating it has never taken a 1 ½ hours for the residents to receive their food. 2 out of 2 staff denied the allegation. 8 out of 10 residents stated due to the lack of staff they have had to wait an hour or more for their food. 2 out of 10 residents stated they don't eat at the facility or they get there food in 10-15 minutes. Based on LPA observation, interviews and file review, the preponderance of evidence standard has been met,therefore the above allegations is found to be SUBSTANTIATED. California Code of Regulation, Title 22 are being cited on the attached LIC9099D. Exit Interview Conducted with Executive Director/ Appeal Rights Provided / A Copy of the Report Issue d. During today’s visit LPA interviewed Eecutive Director Laura Rodriguez and seven (7) Residents who shall be referred to as R4 through R10. The investigation reveals the following: Regarding Facility failed to provide a safe environment for residents". It is alleged that the facility staff leaves the back door unsecured. Executive Director Laura Roriguez denied the allegation stating the staff ensure they provide a safe environment to the residents and secures the perimeter. The former Executive Director (Lilit Charparyan) denied the allegation stating the facility secures the door after hours. 9 out of 10 residents denied the allegation stating they feel safe. 1 out of 10 residents stated the facility never secures the doors. 2 out of 2 staff denied the allegation stating the back doors are always secured after hours. The investigation reveals the following: Regarding “Facility failed to provide a comfortable temperature for residents ". It is alleged that the facility is always cold. The Executive Director Laura Rodriguez stated the residents have individual thermostats and staff assists if the residents do not know how to operate the device. The former Executive Director (Lilit Charparyan) denied the allegation, stating residents have individual thermostats in their room that they can adjust themselves. 2 out of 2 staff denied the allegation, stating that the thermostats can be adjusted by the residents. 7 out of 10 residents stated they are fine with the temperature. 1 out of 10 residents stated the facility doesn’t turn on the heating system and the facility is extremely cold. 2 out of 10 residents stated the thermostat was broken and has been repaired. LPA toured the facility and observed the temperature was 77 degrees. LPA also toured residents’ bedrooms and observed their thermostat was between 77-78 degrees. Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted with Laura Rodriguez and a copy of this record provided.