complaint·May 22, 2025

This complaint alleged that the facility did not provide quality food for R1. The facility menu has a mix of foods served to residents on a weekly basis. LPA Calderon toured the facility with S1, inspected the kitchen area and noted the following: LPA Calderon noted a menu in the kitchen area, noted chicken and vegetables were being cooked for lunch. LPA Calderon checked the refrigerator and noted fresh apples and oranges and vegetables. The kitchen appears to have a good mix of fresh and canned food for resident’s needs. Records review indicate the following: Physician report indicate R1 is verbal and R1 can feed R1 self. Reviewed the facility menu for 4 weeks. Appeared to be a mix of food served for breakfast, lunch and dinner. Admission agreement indicates that resident moved into the facility on 02/06/2025. Admission agreement page 2 part 5 indicates “food services” three nutritious meals daily and snacks will be served. Interviews indicate the following: 3 out of 3 staff deny the allegation. R1 indicates that the facility does not serve enough food, and the quality of the food could be better. 3 out of 5 residents indicate that the facility does provide 3 meals per day and provides quality food. R5 could not answer any questions. Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff do not provide adequate food service for residents” is found to be UNSUBSTANTIATED. Regarding the Allegation : Staff do not treat resident with dignity and respect. This complaint alleged that the facility staff yells at R1. LPA Calderon toured the facility with S1, and did not note any negative interaction between staff and residents. Records review indicate the following: Physician report indicate R1 is verbal and able to care for R1 own needs with help from staff. Interviews indicate the following: 3 out of 3 staff deny the allegation. R1 indicates that the facility staff R2 yells at R1 when R1 complains about the food served in the facility. 3 out of 5 residents indicate that the facility staff does not yell at residents and treats residents with dignity and respect. R5 could not answer any questions. Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff do not treat resident dignity or respect” is found to be UNSUBSTANTIATED. No deficiencies cited during today's visit. An exit interview was conducted, and a copy of the Complaint Report were provided to the Administrator Marylou Namoc (S1).