complaint·March 23, 2026

The investigation revealed the following: Allegation: Facility staff is not allowing resident to see visitors It is being reported that R1’s family member is not allowed to visit. On 3/23/26, LPA Felisa Shirley observed the Admission Agreement for R1 and noted that R1 has been a resident of this facility since 10/26/19. On 3/23/26, LPA Shirley observed an approved list of visitors for R1. This list also included the names of persons that are not okay to visit R1. Per interview with the Administrator on 3/23/26, R1’s responsible party requested that specific family members are not allowed to visit R1. Per interview on 3/23/26 with the Administrator, R1’s son came to visit late 2020 and he was allowed to visit. The responsible party was notified and became upset and submitted a list for visitation. LPA interviewed staff 1 – staff 3 (S-1 – S-3). Of those interviewed 3 out of 3 denied the allegation. LPA interviewed resident 1 – resident 4 (R1 – R4). Of those who interviewed 4 out of 4 denied the allegation. R5 is non-verbal. Based on information gathered, LPA did not find sufficient evidence to support the allegation "Facility staff is not allowing resident to see visitors“,” therefore, the allegation is unsubstantiated. No deficiencies were cited for these allegations. An exit interview was conducted and a copy of this report was provided to the Administrator, MaryLou Namoc.