complaint·November 23, 2021

INVESTIGATION REVEALED THE FOLLOWING: Allegation: Staff are not assisting resident with managed incontinence. It is alleged facility s taff are not assisting resident with managed incontinence. The complainant reported facility care providers are not changing the resident's diaper in a timely manner. Based on record review, Resident's (R1) physician report sho ws she has no bowel and bladder impairment and she is able to manage her own toileting needs. Interview with R1 and staff (S2-S3) revealed R1 is not incontinent but because she is unable to get up and walk independently, she uses diaper for urination and defecation. Therefore, she needs assistance in changing her diaper. R1 stated in interview that she waits for ten (10) to fifteen (15) minutes for staff to change her diaper and sometimes when staff are too busy, she waits for thirty (30) minutes. Nevertheless, R1 disclosed she thinks the wait time is reasonable. R1 revealed staff are providing quality care and she is happy living in this facility. Based on LPA's record review, R3, R4 and R5 are u nable to care for their own toileting needs but LPA was unable to obtain information about their incontinence needs because LPA was unable to interview them. Based on the information gathered, there is no sufficient evidence to corroborate the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, " Staff are not assisting resident with managed incontinence" did or did not occur, therefore the allegation is unsubstantiated. No deficiencies cited and exit Interview was conducted with Administrator Steven Gradney. LPA Montoya was unable to furnish a hard copy of the report due to a technical issue. A copy of the report was emailed to Administrator Steven Gradney.