complaint·December 1, 2022

a time frame when they would be coming back to fix the floor. S#2 communicated that S#2 wasn't sure if he was told about the floor needing repair. Interview with R#1 & R#4, communicated that the floor in room #4 has the floor bubbling up and it's unstable. It's been like that for a few days. They couldn't recall the exact day it occurred. LPA observed the floor in room #4 and it looks like it had water damage and that's why it was bubbling up and it's unstable. When LPA tested the damage floor, it bounced up and down. The floor has about 2 x 2 sq foot of damage. It does look unstable. LPA also reviewed the invoice when the maintenance company came out to fix the plumbing, it was on 11/26/22. The facility was aware and fixing the issue. Management has called maintenance company to come out today to fix the floor. The interviews conducted and records reviewed did not concur with the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated An interview was conducted with Gloria Somintac, House Manager and a hard copy of report was provided.