complaint·March 10, 2023

Allegation: Facility floor in resident room is in disrepair. Interviews with S#1 & S#3, communicated that maintenance had come last week to fix some pipes under the house and were suppose to come back and fix the floor. S#1 informed management about the floor needing repair, but management did not give S#1 a time frame when they would be coming back to fix the floor. S#2 communicated that S#2 wasn't sure if he was told about the floor needing repair. Interview with R#1 & R#4, communicated that the floor in room #4 has the floor bubbling up and it's unstable. It's been like that for a few days. They couldn't recall the exact day it occurred. LPA observed the floor in room #4 and it looks like it had water damage and that's why it was bubbling up and it's unstable. When LPA tested the damage floor, it bounced up and down. The floor has about 2 x 2 sq feet of damage. It does look unstable. LPA also reviewed the invoice when the maintenance company came out to fix the plumbing, it was on 11/26/22. The facility was aware and fixing the issue. Management has called maintenance company to come out today to fix the floor. Even though, the facility fixed part of the floor issue, it's still in disrepair. The interviews conducted and records reviewed did concur with the above allegation. A ccording to the California Code of Regulations (Title 22, Division 6, Chapter 8), LPA observed the following deficiency and issued a citation. An interview was conducted with Gloria Somintac, House Manager and a hard copy of report and Appeal Rights were provided.