complaint·June 18, 2023

Based on the LPA's investigation, the investigation revealed the following. Allegation – Staff failed to provide resident records, medical records, x-rays, color and/or black and white photographs and billing records. Interviews with S#1 – S#3, communicated that they did not receive any request for records for resident. S#1 communicated that S#1 has been working at the facility a little over a year. They did not receive any request for records by mail or any other way. S#2 & S#3, communicate that S#2 had been in vacation, so S#2 did not see or get any request for records for resident. S#3 does not supervise facility, so, S#3 did not have knowledge of ever receiving any request for records for resident. LPA reviewed records provided by witness, where it demonstrates request package was delivered by United Parcel Services on 04/19/23 to facility address. Facility failed to provide copy of requested file within 2 business day as per TITLE 22 regulations. LPA’s records review did concur with the above allegation. Based on LPA’s observations and interviews which were conducted and records review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. According to the California Code of Regulations (Title 22, Division 6, Chapter 8), LPA observed the following deficiency and issued a citation. An exit interview was conducted with Gloria Somintac, House Manager and a hard copy of report was provided along with Appeal rights.