complaint·November 2, 2021

The investigation consisted of the following: Regarding allegation: Facility plumbing is in disrepair On 12/20/20 LPA conducted interview with Travis Morris, Administrator. He stated there was problems with the hot water that effected 2 hallways on 12/4/20. He stated the plumbing company came out on these dates 12/6/20-12/9/20 to fix the value. He stated since 12/10/20 there hasn’t been any problems. He stated notices was sent to family on 12/8/20. He also stated did not submit an incident report to CCLD. He stated residents that were not able to shower were offered to take one in other empty rooms. On 11/2/21 LPA conducted interviewed residents # 1-8, 3 out 8 residents stated there was a problem with not having hot water for a couple of days and only 1 stated received a notice. LPA conducted interviews on 11/2/21 with Staff #1-5. 1 out of 5 staff stated the hot water was turned off for 2 days and was notified by maintenance and they will notify residents. Based on LPAs observations, document and interviews which were conducted record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. California Code of Regulations, Title 22, Division 6 Chapter 8. Exit Interview Conducted, appeal rights given to Administrator. On 12/20/20 LPA conducted interview with Travis Morris, Administrator. He stated there was 1 residents socks that were missing, but they were replaced. He also mentioned if they were unable to replace they will give the residents a credit. He stated they also have an itemized list of residents clothing. On 11/2/21 LPA conducted interviews with resident #1-8, 1 out of 8 residents stated they had missing underwear and socks. LPA conducted interviews with staff #1-5, staff stated they have an calendar and clothes are cleaned on night shift. They stated on some occasions residents’ clothes have been misplaced if they do not have labels. Staff stated they will keep clothes in the laundry room until they are claimed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted with the Administrator and a copy of the report was given.