complaint·January 15, 2026

Regarding the allegation, “facility does not have hot water,” it is being alleged that showers were not provided to residents from 12/20/2025 – 12/25/2025. Record review of Broadway National Estimate (08/15/2025) revealed staff was to arrive onsite AFTER normal business hours. Project will take approximately (7-9) nights to complete. In order to complete the work safely and efficiently, a temporary shutdown of the water supply will be required. To prevent disruption to daily operations, all work will be scheduled to take place after hours. Record review of email correspondence (12/25/2025 12:59 PM) revealed the facility restored its hot water. Interview with Witness #1 indicated the project was expected to be completed in a week-long job, staff worked day and night, and hot water was to be intermitted. Interview with Staff #1 – 2 indicated the work was to be completed in one day. Staff #1 indicated there was a leak in the old tank and the work to replace it was expected to take a day. However, complications arose, and a second contractor was hired to finish the work. As a result, hot water was provided from kettles so residents could receive/take hot sponge baths. Plus some residents went to their family’s home to shower. Interview with Staff #8 indicated hot water from kettles was offered to some residents but not all. Some residents said they would wait. Eight out of eight staff interviews (S1 – S8) indicated that the facility was without hot water for four to five days due to the replacement of a hot water tank. Five out of eight residents (R1 – R8) interviews, including spouses, indicated they were unable to shower, was not presented with alternatives or did not receive shower assistance/sponge bath according to schedule. Regarding the allegation, “facility does not have hot water,” based on record reviews and interviews, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D. An exit interview was conducted, plans of correction developed, and a copy of this report with the appeal rights was provided to Executive Director Judith Uy-Villaruz.