complaint·January 18, 2022

During todays visit LPA conducted a review of the California Department of Public Health’s Requirements for Visitors in Acute Health Care and Long-Term Care Settings dated 12/31/2021 which orders the following:” Effective 01/07/2021… Visitation shall be permitted only in accordance with this Order….B. …Adult and Senior Care Residential Facilities must either: (1) for indoor visitation, verify visitors are vaccinated, have had all recommended doses… and provide evidence of a negative SARS-CoV-2 test within one day of visitation for antigen tests, and within two days of visitation for PCR tests; OR (2) permit only outdoor visitation for those that do not meet all the requirements in Section B (1). LPA did not observe exemptions for home health nurses. Regarding the allegation " Staff are not following proper protocol for COVID-19 " Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation: “ Staff failed to provide resident with privacy.” During today’s visit LPA observed that resident R1 is staying in a private bedroom and R2 is staying in a shared bedroom, LPA observed a curtain placed which provides privacy between R2 and their roommate. During interviews staffs S1, S2 and S3 stated that they allow all visitors privacy during their visits with residents, S1 stated that “We only provide assistance when the nurses asks, we step out of the room and close the door.” When asked if they were being provided privacy during nurse visits, residents R1, R2, R5 and R6 were not available to provide answers, residents R3 and R4 said “Yes” R3 stated “I have no complaints, S2 takes good care of me.” Regarding the allegation: “Staff failed to provide resident with privacy.” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation: “Staff failed to provide a safe and comfortable environment.” During todays visit LPA observed small sized trash cans with plastic bag liners located next to all residents’ bed. Staff S2 stated that “We always have trash cans available and we empty the trash cans after each use. Also essential visitors can always ask us for assistance and we will help them dispose of trash” During todays visit LPA did not observe any resident being visibly uncomfortable, R3 and R4 stated that they felt good about the way they were treated by staff residents R1, R2, R5 and R6 were not available to provide interviews. Regarding the allegation: “Staff failed to provide a safe and comfortable environment.” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted. A copy of this report was provided to with Christina Atencio the facility administrator.