complaint·September 1, 2023

Prior to the visit LPA interviewed RP for resident #4. During todays visit LPA conducted exit interview. The investigation reveals the following: Regarding "Staff member physically abuses residents while in care.”. It is alleged that staff S1 pushed and grabbed a resident by the ear. During the visit LPA interviewed the administrator. The Administrator denied the allegation stating staff has never hit the residents. The administrator further stated that this is the first time the facility has heard of the allegation. 2 out of 2 staff denied the allegation, stating they have never hit any of the residents. 3 out of 3 residents denied the allegation, stating staff has never hit them and they have not witness staff hitting another resident. 2 out of 2 RP denied the allegation stating they have never witnessed physical abuse at the facility. Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted with Rudy Ignacio and a copy of this record provided.