complaint·November 22, 2024

The investigation revealed the following: Allegation: Facility is retaliating against the resident. It is alleged that facility is retaliating against R1 as it is believed that the rate increase has been implemented due to a replacement of broken furniture in R1’s room. LPA interviewed 3 staff and 3 out of 3 staff denied the above allegation, staff stated that they have never retaliated against a resident and haven’t witnessed any other staff retaliate against residents. Interview with Administrator Theresa revealed that the reason for the rate increase is due to inflation and rise in cost for healthcare needs which lead to a room rate increase. Administrator further confirmed that this rate increase is not a form of retaliation. LPA interviewed 3 residents and 1 family member , although 2 residents and 1 family member have assumptions that rate increase is due to retaliation, there was no evidence of this assumption. Allegation: Facility Rate increase is not following title 22 regulation. It is alleged that the facility did not provide resident with a 60 day notice of rate increase, which is the requirement per title 22 regulations. LPA reviewed rate increase letters that were provided by R1 and Administrator, each letter was dated September 1 st 2024, however , per interview and email conversation with R1 several letters were provided to them with a letter given on September 7 th 2024 that stated rent increase will begin in October . R1 confirmed that Administrator stated the increase would not be in October but in November, providing resident with the 60 day notice, R1 further confirmed that the rate change did not take effect in October and the payment for November was when the rate increase began . R1 is scheduled for payments on the 16 th of each month, therefore, 60 days notice was provided to resident. LPA interviewed 2 Residents, R2 confirmed they have experienced a rate increase and were provided a 60 day notice, R3 stated they are not sure of any rate increase as their family handles their finances, interview with family member of R4 stated they have not experienced any rate increase. LPA interviewed 3 staff and 3 out of 3 staff denied the above allegation and stated that Administrator follows the regulation and believe 60 day notice is given to the residents when there is a change in rate. Based on statements and interviews conducted, a review of R1's files, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.