complaint·November 22, 2024

Allegation: Facility roof is leaking. It is alleged that the roof in R1’s room has a leak in the ceiling. LPA toured R1’s room and observed a large bubble on the ceiling of R1’s room which usually indicates some sort of water damage. LPA interviewed 3 residents and 2 out of 3 confirmed that they have observed the leaks in R1’s room during the rainy season. LPA interviewed R4’s family member and they stated they have also witnessed the leak during the last rainy season. LPA interviewed 3 staff and 2 out of 3 staff confirmed that during the rainy season there had been a leak in the room of R1. Administrator Theresa stated that the facility has had a roof inspection done in which it was determined that the ceiling had no leaks. A copy of roof inspection dated 11/14/24 was provided to LPA via email by Administrator and it stated that there were no holes or openings seen in the attic area of the facility, however, there was no mention to the bubbling area on the ceiling of R1’s room. Based on LPA's observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 1 are being cited on the attached LIC9099-D. Exit interview held, and a copy of this report and appeal rights were provided.