complaint·June 29, 2021

The investigation revealed the following: Facility not allowing resident's physical therapist into facility. It was alleged that the facility denied access to a resident's physical therapist. 8 out of 9 residents interviewed stated that they have not that issue or heard of other residents having that issue. All staff interviewed stated that medical professionals, including physical therapists, are allowed inside the facility and are never denied access. Staff denied having knowledge of any resident having this issue. The PT interviewed stated that their agency has never been denied access to the facility even during COVID-19. A review of the policy letter for essential visitors stated that due to COVID-19, all visits need to be scheduled in advance and take place Monday-Friday between 9 am- 5 p.m. During the facility tour, LPA observed signs that stated that essential visitors and medical professional are allowed in the facility and there was a sign-in log for essential visitors. Facility not providing assistance in meeting necessary medical and dental needs. It was alleged that the facility staff are not providing assistance with scheduling necessary medical and dental appointments for residents. 7 out of 9 residents interviewed stated that they have not had that issue or heard of other residents having that issue. All staff interviewed stated that if residents need assistance making appointments, the facility staff will immediately assist them and denied knowledge of any resident that was not given assistance. Staff stated that it is typically the receptionist or med tech staff who will call and make the appointment for the resident if they request it. A review of the Needs and Services care plan checklist shows that residents are given assistance with doctor appointments and transportation services. The calendar of scheduled appointments shows that the facility tracks the date, time, and transportation of appointments for residents. Based on interviews, observations and records reviewed, the findings indicate that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted with the assistant administrator Cynthia Flores and copy of report was provided.