complaint·July 2, 2021

The investigation revealed the following: It was alleged that the facility was withdrawing unauthorized money from a resident's bank account. Staff interviewed denied the allegation and stated that residents are only charged a pre-authorized amount. The assistant administrator stated that residents can pay rent through either cash, check, or direct debit (automatically withdrawal), but the facility has no ability to see a resident's personal account balance. The assistant administrator stated that the facility maintains a payment history log and provides rent receipts to all residents. 9 out of 10 residents interviewed stated that they haven't had any extra withdrawals taken out by the facility. A review of the rent receipts, payment history log, and bank statements reveal that no additional money was taken by the facility aside from the regular board and care rate. In a follow-up interview with R1 on 7/2/21, the resident stated that the issue was resolved due to a mix-up with the social security office who withdrew funds from the account and stated that they were able to clear up the issue. The assistant administrator also stated in a follow-up interview that R1 and the assistant administrator discussed the issue with social security office and it was resolved. Based upon interviews conducted and documents reviewed, the findings indicate although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are Unsubstantiated. An exit interview was conducted with assistant administrator and a copy of the report was provided.