Complaint·May 17, 2022

LPA interviewed a total of 11 residents. 6 out of the 11 residents stated they did not receive a copy of the Admission Agreement when they moved in, or they were not asked if they wanted a copy, or that a copy was given when requested. According to Title 22 regulation 87507(e), The licensee shall provide a copy of the signed and dated current admission agreement, and all subsequent signed and dated modifications, to the resident or the resident's representative, if any, immediately upon signing the admission agreement or modification. The licensee shall provide additional copies to the resident or resident’s representative upon request. Based on interviews conducted, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 and Chapter 8), are being cited on the attached LIC 9099D. An exit interview was conducted. The Plan of Corrections were reviewed and developed with the Administrator. A copy of this report and appeal rights were provided. The Med Techs pass out medication starting as early as 6am (morning time), 12pm (afternoon), 4pm (evening), and 7pm (bedtime). The Med Techs will go to the residents' rooms or pass out the medications during the meal time in the dining room. For residents with PRN, they will need to request from the med tech. 10 out of 11 residents interviewed stated that they take medications daily and on time. LPA also reviewed medications for 9 Residents and compared the medications to the MAR log. It is determined the routine medications are being administered as prescribed. Regarding allegation - Facility toilets are clogged. The administrator stated that the toilets sometimes get clogged due to residents throwing in baby wipes, however, they will get it fix right away. The maintenance staff stated that the toilets get clogged at times, but he or the housekeepers, will get it unclogged the same day. 10 out of 11 stated either there are no issues with the toilet or the toilet gets clogged but the staff will get it unclogged once they are notified. LPA toured the facility and observed toilets working properly. Regarding allegation - Facility not providing adequate food service to resident. It is alleged that the food are served cold. During the visit today, LPA toured the dining room and kitchen area during lunch time. LPA observed the kitchen staff preparing the plates to serve the residents. The foods were kept in a steamer to keep the food hot. The plates being delivered to the residents in the rooms were wrapped. Staff interviewed did not hear of any residents complaining their foods are served cold. 10 Residents interviewed stated that the food are served hot or warm but not cold. Regarding allegation - Elevator floor numbers do not light up. During the tour of the facility, LPA tested the elevators buttons which were working properly. The staff stated there are no issues with the elevators recently. 10 out of 11 Residents interviewed stated that the elevator buttons light up when they press them. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with the Administrator. A copy of this report along with the appeal rights were provided.