complaint·September 1, 2022

Regarding allegations: Staff failed to treat residents with dignity and respect and Staff handled resident in a rough manner. I t was alleged that one resident (name unknown) was confused and kept getting up in his / her wheelchair. S1 grabbed his/her shoulders in a rough manner and made him /her sit in his chair and told him, “You have to do what I am asking you to do” and then took the resident away.,and S1 is disrespectful to R1 and other residents. and for R1 call to get assistance to change the diaper S1 told R1 in a rough manner “I said I would be back”. R1 not feels safe around S1. 5 out of 5 residents said that staff has never handled them in a rough manner and failed to treat residents with dignity . 4 of 5 residents said they have never witnessed staff handling other residents in a rough manner. They stated that staff nice and respectful. R1 stated that S1 treat him /her with dignity and respect. During interviews with Administrator , Assistant Administrator and staff, they advised that they have never handled residents in a rough manner and failed to treat residents with dignity and respect. Interviewed Administrator advised that he/she has never witnessed or received any complaints from residents that staff has handled them in a rough manner or failed to treat residents with dignity and respect. Never heard that R1 complains that R1 not feels safe around S1. S1 was interviewed over the phone and S1 denied that he/she failed to treat residents with dignity and respect and handled R1 or other resident in a rough manner. S1 stated he/she never grabbed any resident shoulders and made him/her to sit in the chair in a rough manner. S1 denied that he/she handled R1 in a rough manner during the assistance to change the diaper. S1 stated that R1 prefer to get an assistance for diaper change from woman staff. S1 never assist R1 for diaper change. R1 stated he/she prefer woman staff assistance and S1 never assist him / her for diaper change. Continue 9099C Regarding allegation : Staff failed to meet resident’s diapering needs. It was alleged that on 08/20/22 S1 didn’t assisted R1 for diaper change. R1 called S1 twice for help. All interviewed staff including S1 stated that they do not refuse to assist the residents with diapering needs. S1 mentioned that some woman residents prefer to get assistance for diaper change from woman staff. R1 is one of them. R1 always get assistance from women staff for diaper change as she prefer. S1 stated that on 8/20/22 like other days he /she didn't refuse to assist R1 but any time that he/she is going to change R1's diaper R1 requesting to get assistance from woman staff. It will take a few minutes until woman staff will come to substitute S1 but R1 always will get an assistance with diaper change. S1 never refuse to assist R1 or other residents. R1 stated that S1 is nice with him/ her and when R1 called for assistance and it's S1 shift , S1 will call woman staff to assist R1. Interviewed Administrator and Assistant Administrator stated that facility always make an arrangements to meet residents needs, also diapering needs. They stated that staff change diapers for incontinent residents every 2 hours and as needed. Interviewed residents stated that staff always available to assist them with their needs if they require assistance. Staff comes and check on their incontinent needs too often, but understands they have a job to do. Based on statements and interviews conducted with staff, residents there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided to the Administrator.