complaint·September 13, 2022

Pre-placement Appraisal (dated 08/09/18), Resident Appraisal (dated 11/22/19), Personal Rights (08/09/18), P & I Ledger/Trust Fund Account (dated 01/05/20 - 04/07/20), reimbursement Check #002926 to sister facility (Le Bleu Chateau) dated 04/16/20 for Resident #1's relocation; SSA Letter (dated 05/13/20) addressed to facility regarding Resident #1's stopped payments; current Facility Staff and Residents rosters. Regarding Allegation #1 : this investigation revealed that Resident #1 moved out of the facility on 03/05/20. Administrator (A3: Adam Zenou) was the former administrator at the facility and did not handle Resident #1's P & I monies. The facility contracts with a Resident Fund Management Service company who rendered services for Resident #1's trust fund account. A review of Resident #1's P & I Ledger and payment history from the trust fund account was opened on 01/06/20 and closed on 04/07/20. A direct deposit entry was made on 03/03/20 by SSA Treasury funds in the amount of Six-hundred Sixty-two Dollars and No Cents ($662.00); and, an automatic withdrawal (for care cost) in the amount of Six-hundred Sixty-two Dollars and No Cents ($662.00) - showed a resident cash advance in the amount of One-hundred Thirty-seven Dollars and No Cents ($137.00) - leaving a zero ($0) balance. On 04/01/20, a direct deposit was made by SSI Treasury funds in the amount of Five-hundred Sixty Four Dollars and Thirty-seven Cents ($564.37); and, an automatic withdrawal (for care cost) in the amount of Four- hundred Twenty-seven Dollars and Thirty-seven Cents ($427.37) - leaving a balance of One-hundred and Thirty-seven Dollars and no Cents ($137.00). On 04/03/20, a direct deposit entry was made by SSA Treasury funds in the amount of Six-hundred Sixty-two Dollars and No Cents ($662.00); and, an automatic withdrawal (for care cost) in the amount of Six-hundred Sixty-two Dollars and No Cents ($662.00); and, a charge of One-hundred Thirty-seven Dollars and No Cents ($137.00) was charged on 04/07/20 to close account - showed a zero ($0) balance to Resident #1's account. Last direct deposit entry was made on 05/01/20 by SSA Treasury funds in the amount of Six-hundred Sixty-two Dollars and No Cents ($662.00) were rejected because there was no account for this direct deposit. On 05/28/20 IRS Treasury funds in the amount of Twelve-hundred Dollars and No Cents ($1,200.00) were also rejected because there was no account for this direct deposit. Interviews conducted corroborated that a follow-up letter addressed to the facility (dated 05/13/20) from Social Security Administration documented payments stopped for Resident #1 due to no correct address, effective 05/01/20. Facility staff issued reimbursement Check #002926 to sister facility (Le Bleu Chateau) dated 04/16/20 in the amount of One-thousand Eighty-nine Dollars and Thirty-seven Cents ($1,089.37) for Resident #1's relocation to their sister facility; therefore, Resident #1's P & I Ledger/Trust Fund Account showed a zero ($0) balance. Based on the evidence gathered and interview(s) conducted and records reviewed, although the allegationmay have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation of OTHER: Staff stole resident's money is found to be UNSUBSTANTIATED. An exit interview has been conducted and a copy of the Complaint Report provided to the Asst. Administrator (Cynthia Flores).