complaint·September 14, 2022

· Regarding allegation: Staff did not communicate with resident promptly and appropriately. It was alleged that Administrator (A1) will not communicate with RP despite several attempts regarding RP's Social Security paperwork. Interview with Administrator revealed that residents’ concerns are promptly dealt with. Facility has suggestion and work order boxes that residents can use if they have concerns. A1 is not aware of this allegation. Asst. Administrator (A2) stated that if residents need assistance with SSI, she will do a 3-way call with the resident and SS office. A2 denied the allegation that she did not address a resident promptly or appropriately and has not heard of any residents with this complaint. Interviews with S1-3 revealed that they respond to residents’ concerns right away and have not had any complaints. They have not heard complaints about the staff not responding promptly or appropriately. Interview with S3 revealed that they deal with residents’ concerns promptly. S3 does not deal with SSI so she refers them to the Asst. Administrator and has not heard anyone complain about SSI. Seven (7) out of 12 Residents (R2, R4, R6-7, R9, R11-12) interviewed stated that Staff communicate with them professionally. Staff are nice and they have no issues or concerns. LPA observed staff/ resident interactions during the visit conducted on 9/14/22 and did not observe staff communicating inappropriately to any resident. LPA observed the interactions to be respectful. Therefore, there was insufficient evidence to corroborate with this allegation. Based on LPA's observations and interviews, investigation revealed: Although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. · Regarding allegation: Financial abuse Administrator stated that A2 deals with all the residents finances and is not aware of any financial abuse. A2 is working with RP and assisting with his money. A2 stated that she is not aware of any residents who are having this issue. A2 stated that the payees are given their allowance in the beginning of the month. S3 stated that A2 deals with all the finances and not aware of this allegation. Nine (9) residents (R2-6, R9-12) out of 12 residents revealed that they either handle their own money. Some also stated that their SSI money are handled by a family member and they have no issues or knowledge of financial abuse in the facility. R2 and R10-12 stated that their SSI money get deposited to their checking account and have no concerns about that. R3 stated that facility gives him $138/mo. for spending. LPA reviewed some resident's records and did not find any discrepancies. Based on LPA's observations and interviews, investigation revealed: Although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. CONTINUED ON LIC 90999-C........ · Regarding allegation: Facility staff failed to keep resident's rooms clean Interview with Administrator (A1) and Asst. Administrator (A2) revealed that housekeeping is done daily, and room checks (taking out trash, replacing paper products) are completed daily with the deep cleaning done once a week. A1 stated that if resident has an issue with the cleaning, A1 will have housekeeping do it again. A2 stated that housekeepers clean the resident’s rooms at various times throughout the day. A1 and A2 have not heard of any residents complain about this issue recently. Interviews with Staff 1-3 indicated that housekeeping staff are providing housekeeping services (cleaning and rooms checks) daily. Deep cleaning services are done on a weekly basis. Interviews with nine (9) out of 12 residents stated that housekeeping cleans and do a very good job. Housekeeping checks the rooms every day and do a thorough job. LPA reviewed the facility's housekeeping/maintenance schedule and housekeeping deep clean schedules and duties for Aug-Oct 2021 and revealed that they have staff assigned to clean the resident's rooms daily and deep clean on a weekly basis. Therefore, there was not enough supportive evidence to concur with the reported allegation. Based on LPA's observations, interviews and record reviews, investigation revealed: Although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED. · Regarding allegation: Facility staff failed to keep facility free from insects Interview with Administrator (A1) and Asst. Administrator (A2) revealed that they have not seen any bugs or heard of residents complain about bugs. A1 stated that RP has a plant in the room that attracts gnats. But housekeeping do maintenance sprays in the area once a week and pest control technicians come in monthly to service the facility. A2 stated that they do not have any insect problem and they take preventive measures. Some residents eat in their room that have attracted bugs and insects. Interviews with S1-3 indicated that they have not seen any bugs in the facility and heard of anyone complain of this issue. Interviews with eight (8) out of 12 residents (R2-7, R11-12), stated that they have not seen any bugs or gnats or heard anyone else with this issue. R3 stated that he used to see bugs about a year ago but not anymore. LPA Spencer toured the facility on 12/13/2021. LPA checked the common areas and five (5) resident rooms and observed that four (4) out of the five (5) resident rooms checked did not have bugs or gnats. During today's visit, LPA Pena inspected three (3) rooms and common areas and did not observe bugs or gnats in their rooms or bathrooms, including shower curtains. LPA reviewed the facility's pest control invoices and revealed that the pest control company serviced the facility in Aug, Sep and Oct. 2021. Based on LPA's observations, interviews and record reviews, investigation revealed: Although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED. No Deficiencies cited under California Code of Regulations Title 22. An exit Interview was conducted and copy of the reports were provided to Asst. Administrator, Cynthia Flores.