complaint·September 29, 2022

Regarding the allegation that staff do not provide an adequate quantity of food, and that the food quality is poor. Staff interviewed denied the allegation. Staff stated that the food served is sufficient and of good quality. Residents interviewed were unable to corroborate the allegation. 8 out of 8 residents interviewed stated that the food served is of sufficient quantity and quality. LPA Rea observed that the facility had a sufficient amount of food during today's visit, and it was of good quality. Regarding the allegation that staff do not provide snacks in between meals to residents. Staff interviewed, denied the allegation. They stated that residents are able to have snacks in between meals. Staff stated that snacks are passed out in the kitchen to residents in between meals. Residents interviewed were unable to corroborate the allegation. 6 out of 8 residents interviewed stated that snacks are provided in between meals. Regarding the allegation that staff do not dispense medications as prescribed. Staff interviewed denied the allegation. They stated that medication is dispensed according to doctors orders. Residents interviewed were unable to corroborate the allegation. 8 out 8 residents stated that they are given their medications as prescribed. LPA reviewed medication(s) on today's visit, and observed that medications appear to be dispensed as prescribed. Based on LPA's observations and interviews, investigation revealed: Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No Deficiencies cited under California Code of Regulations Title 22. Exit interview conducted, and a copy of report was provided to Assistant Administrator, Cynthia Flores.