complaint·October 16, 2023

Investigation revealed the following: Regarding allegation: Staff are not meeting resident’s needs. It was alleged that facility have taken away residents’ haircuts and residents were told this week would be no more haircuts. RP stated that their concerned about residents in wheelchairs not being able to leave the facility to go get haircuts. Interviewed Assistant Administrator and staff denied the allegation. During the interview with Assistant Administrator, LPA advised that facility provided haircut services to all residents’ long time ago, before pandemic. There was a hairdresser who came to the facility for all residents’ haircuts or other cosmetology services and residents or responsible parties paid for those services. Haircut or other cosmetology services not included in the basic services plan and on the admission agreements considered as a 3rd party services. Assistant administrator and interviewed staff indicated that facility residents including residents on the wheelchair very independent and they able to leave the facility without assistance. But if they need any assistance for outside services including a haircut, staff will assist them to make an appointment, walk with them or give a ride to get to hair salon and back. Interviewed staff also indicated that sometimes family members taking residents to hair salon to get the haircut. All interviewed residents denied the allegation. they stated that facility staff always assist them with hair cut services and never heard that staff said no more haircuts this week or any other days. Interviewed residents stated that staff always make an appointment for them for haircut or other services if they need it. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview held. A copy of the report was provided to Assistant Administrator.