complaint·October 8, 2024

(7) of (7) staff members denied the allegation. Staff indicated that they have not witnessed any altercations between residents nor heard of any residents arguing in regard to room temperature. Staff indicated if they had reason to believe an altercation occurred, they would follow reporting protocol as required and take appropriate actions, including making necessary accommodations for residents. (9) of (11) residents had no knowledge allegation. Residents indicated that they have not experienced or witnessed any altercations between residents nor heard of any residents arguing in regard to room temperature. Resident’s states that the air conditioning unit is respectfully shared in their room with their roommate, and they have no complaints regarding its use. (2) of (11) residents R10 and R11 had altercation resulting in R10 hitting R11 in the face. Investigation revealed that staff had no knowledge of this incident or prior incidents occurring in the facility between R10 and R11. LPA observed residents using the air conditioning unit and there was no visible signs of conflict or discomfort related to its use during the visit. LPA's investigation revealed the following: regarding the allegation "Facility did not maintain a comfortable temperature for a resident in care." it is alleged that the roommate maintains an unbearable cold temperature in the room. (7) of (7) staff denied the allegation. Staff indicated that if a resident complained of room temperature, they would take appropriate actions, including making necessary accommodations for residents. (9) of (11) residents had no knowledge of the allegation. The temperature is kept at respectable temperature degree in their room. (2) of (11) stated they had prior issues regarding the temperature of the room but the ac is now kept at a respectable temperature degree in their room. LPA observed the ac unit and window in randomly selected resident's room to be in operable condition . The investigation revealed the following that staff had no knowledge of this incident or prior incidents occurring in the facility between R10 and R11. --Continued LIC 9099-C-- Based on the interviews conducted, files reviewed, and observations conducted there was not enough supportive evidence to concur with the reported allegation; although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit Interviewed conducted and a copy of this report was provided to Assistant Manager Cynthia Flores.